COVID-19 Update
We are still open for business and we continue to serve our customers. During the COVID-19, we will apply strict social distancing and hygiene rules in our warehouse to ensure our staff's and your safety.
(1) All our staff and visitors keep at least 2 m social distance when working in our warehouse.
(2) All our staff and visitors are required to use hand sanitiser at our front door when they enter into our warehouse.
We ship orders as usual. Domestic orders will be dispatched within 1 business day. Thank you for supporting Australian business during the tough period!
We ship orders as usual. Domestic orders will be dispatched within 1 business day. Thank you for supporting Australian business during the tough period!
ORDERS
>Track My Order
You should have received a shipping confirmation email when your order was shipped with a tracking number to track your order.
If you have an account with us, you also can track your order in the order history of your account.
>Go to my account
>Edit/Cancel My Order
If you have a Bunbougu account, you can edit or cancel your order in the order history of your account before it is fulfilled.
>Go to my account
If you are not sure about how to edit your order, please use contact form to contact us.
>Change My Shipping Address
If you need to change your shipping address on your current order, please find order confirmation email, click "View My Order" button. You will be directed to a page where you can find the "Change Shipping Address" option below that page.
>How do I return my order?
Return should be initiated within 30 days of purchase and returned items must be in original brand new condition and have their original packaging. For more details, please see:
Our Return Policy
PRODUCTS
>When will a product be restocked?
Most of our items will be restock in appromaxitely 2 - 3 weeks. If you'd like to receive an automatic email notification when it is in stock, please follow the following steps to subscribe to the 'Email Me When Available' email notification.
1. Go to the product page and choose the variant you'd like to order. You will see a red 'Email Me When Available' button at the right bottom.
2. Click the red button and then enter your email address and click the blue button below. Once the item is in stock, an email notification will be sent automatically.
>Will you stock a product which I am looking for?
If you are looking for a product which is under one of the current brands on our website, we will try our best to source them from our suppliers. Please fill the contact form to contact us.
CONTACT FORM
You can use the contact form to contact us. You may also send an email to our customer service address directly.
We usually respond to all inquiries in 1 business day (please note that weekends and public holidays are not business days).*
*Due to COVID-19, we are experiencing a high volume of enquries, it may take 1 - 2 additional business days for us to reply. Sorry for any inconvenience caused.
Customer Service: service@bunbougu.com.au
