Change of Mind Return
(1) Returns must be initiated within 30 days of purchase and products must be received at our warehouse within 50 days of the purchase date for a refund. Original shipping fees and return shipping fees cannot be refunded.
(2) Items must be in original brand new condition, unopened and have their original barcode sticker, original packaging, etc (if applicable) to qualify for a refund. Should the product not be in original condition, please Contact Us before returning it.
(3) We will not be held responsible if returned items are lost in transit.
Refunds: Your refund will be for the items, not for the postage costs. If your purchase was sent with free shipping, we will withold the cost of the postage. We will charge the 10% of the returned items' value as the handling fee.
Exchanges: You will be responsible for the return postage to send the item back to Bunbougu and you will may pay for postage again under our shipping policy.
Our Return Address:
26/1B Matisi Street,
Thornbury, VIC 3071
Please email us if an item arrives damaged or seems defective. Please send us your order number and detailed photo information regarding the damaged or defective product. We will hep you resolve the issue as soon as possible.
Return for Sale Items
Products purchased at reduced rates may not be returned or exchanged.