Our operation team are fully based in Melbourne, Australia.
All orders will be shipped from our warehouse in Thornbury, Melbourne.
Currently, we don’t have a physical store. We are preparing our first showroom and it will be available soon.
Currently, we don’t provide pick-up service. We are preparing our showroom with a pick-up point. The service will be available soon.
We normally dispatch all orders in next business day (weekends and public holidays are not business day). However, it may take up to 2 - 3 business days during sales and peak periods.
Standard Post within Australia will take 2 – 5 business days. Express Post within Australia will take 1 – 3 business days. International orders will take 2 - 12 business days, depending on the shipping method, DHL Express (2 - 4 business days) and International Standard Shipping (4 - 7 business days for New Zealand, 4 - 12 business days for the rest of world).
All our orders are eligible for a tracking number. Once your order is dispatched, an email notification with your tracking number will be sent. If you have an account with us, you also can track your order in the order history of your account.
You can edit or cancel your order before order dispatch(you will receive a shipping notification email once your order is dispatched). If you would like to cancel or edit your order, please use contact form to contact us or send email to service@bunbougu.com.au
We ship to the following countries: New Zealand, Germany, Denmark, France, Italy, Netherlands, Norway, Spain, Sweden, United Kingdom, Belgium, Bulgaria, Croatia, Finland, Greece, Iceland, Ireland, Monaco, Poland, Portugal, Romania, Switzerland, Ukraine, Canada, United States, Japan, South Korea, Singapore, China, Hong Kong SAR, Macao SAR, Malaysia.
Most of our items will be restock in appromaxitely 1 - 2 weeks. If you'd like to receive an automatic email notification when it is in stock, please follow the following steps to subscribe to the 'Email Me When Available' email notification. 1. Go to the product page and choose the variant you'd like to order. You will see a 'Email Me When Available' button at the right bottom. 2. Click the button and then enter your email address. Once the item is in stock, an email notification will be sent automatically.
Please email us if an item arrives damaged or seems defective. Please send us your order number and detailed photo information regarding the damaged or defective product. We will help you resolve the issue as soon as possible.
We can provide a return for orders within 30 days of purchase. Returned item(s) needs to be in original brand new condition, unopened and have their original barcode sticker, original packaging, etc (if applicable) to qualify for a full refund for the product. If you are not sure if the product(s) is/are eligible for a return, please take a photo and send it to our email service@bunbougu.com.au.
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