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Shipping Information

Within Australia 

Processing Time

Our Processing Time is 1 business day (Weekends and Australia public holidays are not business days). Your order will be dispatched immediately after the processing time.

Standard Post ( Free for Orders over $15 )

Standard Shipping is only $1.95 on orders under $15. Free Shipping is provided on orders over $15. This service's estimated delivery times are 2 – 6 business days after dispatch (weekends and public holidays are not business days). For remote suburbs and regional areas add one or two days, depending on distance from the CBD. In some cases, we may use a padded mail to deliver directly into your mailbox . Please make sure there is enough room in your mailbox. Please note that not all orders are eligible for a tracking service.

For any orders placed with the standard postage, the replacement in regards to mistakes, missing during delivery cases will be sent via standard postage without a tracking number. 

Express Post*

We use Australia Post Express Service which is super fast and can be easily tracked. The estimated delivery time is 1 business day after dispatch (please note weekends and public holidays are not business days). Its Next Business Day Delivery Guarantee covers more than 80% of Australian business addresses, private addresses and Post Office boxes and is operated between all capital cities. Please note, if your address outside the Express Post network, it won't be covered by Australia Post Next Day Guarantee. 

For any orders* placed with the express postage, the replacement in regards to mistakes, missing during delivery cases will be sent via express postage.

* Orders placed with discount applied are not included

Tracking Order

If a tracking number is eligible to your order, it will be provided in a notification email of shipment and you can simply track your order by clicking it.

Signature on Delivery

In some cases, our parcel delivery requires a signature on delivery. If nobody is available, a collection card will be left to visit your local Post Office. Carriers will not leave packages unsigned for.

New Zealand

Our Processing Time is 1 - 2 business days for New Zealand customers. We provide Australia Post international Standard Post and Express Post.

Standard Post ( $9.95 for Orders over $50 )*

Standard Shipping is $18 for orders under $50 and $9.95 for orders over $50. This service's estimated delivery times are 5 - 7 business days after dispatch (weekends and public holidays are not business days). It can be easily tracked on Australia Post website.

Express Post ( $30 Flat Rate )*

Express Service to New Zealand is super fast and can be easily tracked. Estimated delivery times is 2 - 4 business days after dispatch (please note weekends and public holidays are not business days). A $30 flat rate will applied on every orders with Express Post. It can be easily tracked on Australia Post website.

* $ stands for Australian Dollar

International (without New Zealand)

We ship to international destinations including New Zealand, Singapore, Malaysia, Indonesia, the United Kingdom, the United States and Canada. The international orders processing time is 1 - 2 business days (Weekends and Australia public holidays are not business days). Please note that you may be liable for the destination country's taxes. As the importer, you are responsible for all customs duties imposed by your respective government. Bunbougu will not be responsible for any duties or charges incurred at the destination country. Please consult with your local customs office for further information.

Economy Air
The Australia Post Economy Air service CANNOT be tracked. The customer selects this service at their own liability. Whilst the service is very reliable, this service is not insured.
Estimated delivery timetable: New Zealand 7-10 Business Days / Asia Pacific 7-18 Business Days / North America 14-21 Days

Standard Post
This service provided by Australia Post has online tracking.The delivery process will be updated with online tracking.
Estimated delivery timetable: New Zealand 4-6 Business Days / Asia Pacific 6-15 Business Days / North America 5-7 Days

Express Post
This service provided by Australia Post has online tracking, signature on delivery and the fastest delivery.
Estimated delivery timetable: New Zealand 3 Business Days / Asia Pacific 3 Business Days / North America 4 Days

 

30-Day Free Return and Exchange

- What if I change my mind?

You can lodge return or exchange at any time within 30 days after purchase.

 

- What if I find the products I receive are in a poor condition?

If an item arrives damaged or seems defective. Please contact us and we'll be happy to resolve the issue as soon as possible.

Please see details in Return Policy.